Help Center/Troubleshooting

My Payment Failed

Common reasons payments fail and how to resolve them.

Common causes

  • Insufficient funds (including fees)
  • Card issuer blocking the payment
  • Mobile money prompt timed out
  • Network / connection issues

What to try

Retry, use another method, or contact your bank / mobile-money provider.

Still stuck?

Email support@eomly.com with the transaction reference.

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