Frequently Asked Questions

Eomly is a software platform for commerce and business operations. Launch a branded storefront on the Eomly Marketplace, share checkout links in WhatsApp and social DMs, send invoices, manage multi-currency balances, and run cross-border payouts — with payment processing handled by licensed partners. Automated WhatsApp catalog sync is in private beta. Eomly is not a bank or money transmitter.

When a customer buys your product or pays your invoice, funds are processed by licensed payment partners and credited to your Eomly balance. From there you can withdraw to your bank account or mobile money wallet via partner payout rails. Payout timing depends on your withdrawal method and country.

Yes. The Eomly Marketplace supports both physical and digital products. You can list items with images, descriptions, pricing, and inventory. Digital products are delivered automatically after purchase, and physical products integrate with our shipping tracking system.

Eomly is built for global commerce. We currently support payments and payouts across 30+ countries, with a strong presence in African markets and expanding coverage worldwide. Our FX engine handles currency conversion automatically so buyers and sellers can transact across borders seamlessly.

Eomly Send is our crowdfunding product — live today. Users in supported African countries can create fundraising campaigns and accept donations from anywhere in the world. Donations are processed by licensed payment partners; Eomly provides the campaign software and settlement workflow. Cross-border remittance, airtime, bill payments, and request money are coming soon.

Start with your Eomly Storefront — add products in your dashboard and share your store or checkout links in WhatsApp, Instagram, and other DMs. Customers buy through secure Eomly checkout without downloading an app. Deep WhatsApp catalog sync and guided automated flows are in private beta; active storefront sellers can join the waitlist from Dashboard → WhatsApp Store.

No. We believe in transparent pricing. All fees are shown upfront before you confirm any transaction. Our Pricing page breaks down every fee structure by product — payments, marketplace, FX, shipping, transfers, and gift cards. No surprises.

During beta, withdrawals are processed manually and usually complete within 2–7 business days, depending on method and destination. You'll get a notification when your payout is sent.

We use bank-grade encryption for all data in transit and at rest. Payments are processed through licensed partners with fraud monitoring. We support two-factor authentication and real-time login alerts to protect your account. Eomly is a software platform — we are not a bank, but we work with regulated payment partners.

No. Individuals, freelancers, and small businesses can all sign up and start using Eomly. If you're running a larger operation, you'll complete a simple verification process that helps us comply with financial regulations and keep the platform safe for everyone.

Customers can pay using mobile money (M-Pesa, MTN MoMo, Airtel Money, and more), debit/credit cards, bank transfers, and Eomly wallet balance. We're continuously adding new payment methods to give your customers the most convenient options.